Beneficiary Travel - Iowa City VA Health Care System
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Iowa City VA Health Care System


Beneficiary Travel

Dear Veteran:

If you have been identified as eligible to receive travel reimbursements for visits to the Iowa City VA Medical Center, we would like to take the opportunity to inform you of an upcoming change to our reimbursement policy which will impact payment for travel.

Currently, these payments are received either by cash at the Agent Cashier Office, Treasury Check, or Electronic Funds Transfer (EFT).

Starting April 1, 2015 the ICVAHCS will no longer disburse cash for travel payments and will instead start to process payments directly to your bank account by Direct Deposit (also known as an Electronic Funds Transfer, or EFT). This change is necessary to meet the Department of Treasury EFT rule, (31CFR. Part 208), requiring Federal payments to be made electronically; reducing cash, and eliminating paper checks.

To start your EFT payment setup, please print and complete the Direct Deposit Form, and return it to the Travel Office (in person or by mail).

Iowa City VAHCS
Attn: Accounting 04
601 Hwy 6 West
Iowa City, IA 52246


Please send in any travel claims to the Travel Office (in person or by mail):

Iowa City VA Health Care System
Attn: Beneficiary Travel Office
601 Hwy 6 West
Iowa City, IA 52246



Q:  What is changing for me?
A:  Cash and check payments for beneficiary travel is changing to electronic funds transfer (EFT) by direct deposit to your bank or credit union account.

Q:  When will this change occur?
A:  This change is occurring now.  If you are a Veteran who currently receives VBA benefits by direct deposit, you may have already been enrolled to receive your beneficiary travel and compensated work therapy payments by direct deposit through an automated process. 

Q:  Why is the VA making this change?
A:  The U.S. Department of Treasury has directed that Federal non-tax payments, with few exceptions, will be made by EFT as a part of Government-wide cost reduction initiative. This will include the reduction in cash payments made directly to Veterans.

Q:  What is the benefit of these changes to me?
A:  EFT provides a faster and more reliable method of reimbursement than paper checks through the mail, with reimbursements normally being credited to your account within 5-7 business days.  EFT payment processing is more efficient and accurate and will reduce the long wait times at the window to collect a cash payment.

Q:  How do I sign up for electronic payments?
A:  Signing up for direct deposit is easy.  All you need to do is complete and submit the Direct Deposit Enrollment form located at the travel office, Agent Cashier’s office and in the letter you’ll be receiving in February. Unsigned or incomplete direct deposit enrollment forms or incorrect banking information will delay payment. Any changes to your bank account will require a new Direct Deposit Enrollment form to be completed and submitted. 

Q:  What happens to the form after I fill it out and turn it in?
A:  The information you provide will be processed electronically by the VA.  The information is used solely for the purposes of enrolling you for direct deposit payments.

Q.  Is there an easier way to request beneficiary travel?
A:   Veterans eligible for the benefit will be able to fill out a travel reimbursement form and place it in a drop box after checking out from their appointment. A drop box is currently located outside of the beneficiary travel window. Veterans will no longer have to visit the Iowa City VA Health Care System (ICVAHCS) travel department and wait in multiple lines. Staff will collect the forms from the boxes each day for processing.         

Q:  What if I don’t have a bank or credit union account?
A:  You need to open an account in order to receive payment by direct deposit. 

Q:  How does direct deposit work and is it safe?
A:  The U.S. Department of the Treasury sends your money through a safe electronic transfer directly to your bank or credit union account. Your personal information is not sent over the Internet.

Q:  Once my direct deposit is set up, what do I need to do to get my beneficiary travel reimbursement?
A:  You will still request reimbursement for each day of travel, following the local process at the facility where you received care.

Q:  I receive care at a VA outpatient clinic or CBOC.  How will this impact me?
A:  Veterans treated at the CBOCs will also receive payment by Direct Deposit. 

For any questions regarding completion of the Direct Deposit form or payments please call us at 319-338-0581, ext. 6715, 6718 or 6735.

Contact Info


  • Main Hospital

Contact Number(s)

  • 319-338-0581 Ext. 6356
  • 319-338-0581 Ext. 6357

Hours of Operation

  • 8:00 - 4:30 M-F