Processes beneficiary travel reimbursement, authorizes payment for ambulance invoices, and arranges transportation through special mode or Veteran’s Transportation Service (VTS).
Contact: 319-338-0581 ext. 6356/6357
Department within the medical center that assists patients with their administrative needs. The Business Office comprises of these individual departments; Travel/VTS, Telephone Office, Decedent Affairs, Eligibility and Enrollment, ROI, Medical Record coding, and scanning.
Contacts: Business Office Manager, Joe Goedken 319-356-6660
Chief of Health Information Management, Mary Kay Downes 319-356-6661
Eligibility and Enrollment Supervisor, Jason Kirk 319-688-3738
Care in the Community (“Non VA Care”, “Choice” or “Fee Basis”)
The Care in the Community department is responsible for authorization, scheduling and care coordination of services provided on the VA’s behalf, in the Veteran’s local community. This type of care may be referred to as “Choice”, “Non VA Care” or “Fee Basis”. If there are questions about Care in the Community, Veterans should call the Scheduler who has been working with them. If they do not have a name or phone number, they may call 319.688.3889 and we will help them get to the correct person.
For Supervisory-level involvement, or Congressional Inquiries, please contact:
Schedulers, Tony Pirnat 319-688-5569
Home Care Services, Natalie Goyette, RN 319-358-5976
Medical, Surgical and Mental Health Services, Leslie Huber, RN 319-358-5978
Nurse Administrator, Care in the Community & Extended Care, Savannah Lakose, RN 319-351-1110 ext. 2479
Compensation & Pension
The Compensation & Pension (C&P) Department includes eight medical providers, three mental health providers, and five administrative staff who, along with the VBA Regional Offices, serve veterans with their service-connected disability and pension claims through scheduling, examinations, and documentation of the claimed condition(s). The C&P Department is often the “front door” for veterans to access their healthcare and other benefits. For assistance with unresolved issues, congressional relations and Compensation & Pension support, please contact:
Contact: Kerry Reggelsen 319-351-1110 ext. 6267
The Director’s Office includes the Health Care System’s Senior Executive Leadership Team and their administrative support staff. For assistance with unresolved issues, congressional relations and executive leadership support, please contact:
Contact: Jon Pruett 319-338-0581 ext. 6060
Eligibility and Enrollment
Enrolls new patients into the VA system, determines patient eligibility, issues VHIC cards, and explains VA benefits.
Contact: 319-338-0581 ext. 7141
Contact: Jamie Flynn 319-338-0581 ext. 4248
Jacquelyn Cisneros 319-338-0581 ext. 7244
Public Affairs Office
The Public Affairs Office includes the Public Affairs Officer and the Web Content Manager. The Public Affairs Office handles requests from the media, communication with congressional members and other stakeholders (such as Veteran Service Officers and community partners), and internal communications with employees and other agency members.
Contact: Bryan Clark 319-339-7104
Release of Information (ROI)
Assists patients with obtaining copies of their medical records.
Contact: 319-338-0581 ext. 6383/6384
VA Social Workers can advise Veterans, their family members, Caregivers and friends about getting help from the VA or from community agencies to enable them to continue to live in their own home, or help with local community and VA programs. VA social workers are responsible for ensuring continuity of care through the admission, evaluation, treatment, and follow-up processes. This includes coordinating discharge planning and providing case management services based on the patients clinical and community health and social services resources. VA Social Workers develop and implement treatment approaches which address individual social problems.
Contact: Sarah Whitmore 319-338-0581 ext. 5882
The IC VA Suicide Prevention team is available to assist with crisis intervention and care coordination for veterans in crisis. Self-referrals and referrals from family, friends, services officers, health care providers, and other concerned parties are welcome.
Contact: Darin Person 319-330-3795
Cara Crowell Berger 319-688-3388
Caitilin Harbecke 319-430-7430
Transition & Care Management (OEF/OIF) Program
The Iowa City Post 9/11 Transition & Care Management Program (formerly OEF/OIF/OND) assists with the transition of any post 9/11 Veteran into VHA care. Additionally, this program provides ongoing case management for Service Members and Veterans who require complex care coordination due to the severity of a combat or non-combat wound, illness or injury. These complex conditions include amputations, traumatic brain injuries, blindness and significant burns among others. The TCM Program works closely with our Primary Care Teams and our many Specialty Care Clinics.
Contact: Abby Purkeypile 319-338-0581 ext. 6068
Volunteer Transportation Network
The Volunteer Transportation Network (VTN) provides rides to ambulatory veterans who otherwise wouldn’t have transportation to their medical appointments. The VTN serves 28 areas in southern Iowa and parts of Illinois and is coordinated by the Disabled American Veterans and the VA Voluntary Service (VAVS).
Contacts: John Duder (DAV), 319-339-7061 or 1-800-637-0128 ext. 7061
(VAVS) 319-338-0581 ext. 6279
The mission of Women’s Health Program is to ensure that all eligible women Veterans are knowledgeable of and have access to exceptional, comprehensive and gender specific medical care provided with privacy and dignity in a sensitive and safe environment within the Iowa City VA Health Care System.
Contact: Wendy Fahlgren 319-338-0581 ext. 6169